1. What items are eligible for return or replacement?

You can request a return or replacement if:

  • The product is damaged, defective, or broken
  • You received the wrong item
  • The item is incomplete or missing parts
2. How many days do I have to request a return?

Return requests must be made within 3–7 days of delivery, depending on your location.

3. What conditions must be met for a return?

To qualify for a return:

  • The product must be unused
  • It must be in its original packaging
  • Proof of purchase (order number or invoice) is required
4. Which items are non-returnable?

We do not accept returns for:

  • Used or opened products
  • Items damaged due to misuse
  • Products without original packaging
  • Requests made after the return period
  • Personal care or hygiene-related products
5. How can I request a return?

To request a return, email us with:

  • Your order number
  • Clear photos or videos showing the issue
  • Reason for the return

Email: info@zynarus.com

6. How long does it take to get a response?

Our support team usually responds within 24–48 hours.

7. What happens after my return request is approved?

Once approved:

  • We will guide you through the return process or arrange pickup (if applicable)
  • The returned item will be inspected
  • After verification, a replacement or refund will be processed
8. How are refunds issued?

Refunds are issued through:

  • Bank Transfer
  • Easypaisa
  • JazzCash
  • Store Credit
9. How long does a refund take?

Refunds are processed within 5–10 business days after the returned product is inspected and approved.

10. Are shipping charges refundable?

Shipping charges are non-refundable unless the mistake was from our side (such as wrong or damaged items).

11. Can I exchange a product instead of getting a refund?

Yes. Replacements are processed after the returned item is received and verified.